Privacy policy

Last updated: March 18, 2026

This Privacy Policy describes how COTOWAKU (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cotowaku.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date above and take any other steps required by applicable law.


How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.


What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
  • Customer support information including the information you choose to include in communications with us.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include device information, browser information, IP address, and interaction data.

Information We Obtain from Third Parties

We may obtain information about you from third parties, such as:

  • Companies who support our Site, such as Shopify.
  • Our payment processors (e.g., bank account, credit or debit card information).
  • Online tracking technologies used by us or third parties we work with.

How We Use Your Personal Information

  • Providing Products and Services: To perform our contract with you, process payments, and fulfill orders.
  • Marketing and Advertising: To send promotional communications and show tailored advertisements.
  • Security and Fraud Prevention: To detect and investigate fraudulent or illegal activity.
  • Communicating with You: To provide customer support and improve our Services.

Cookies

We use Cookies to power and improve our Site. For specific information about the Cookies used by Shopify, see https://www.shopify.com/legal/cookies. You can manage your browser settings to reject cookies, but this may impact your experience.


How We Disclose Personal Information

We may disclose your personal information to third parties such as:

  • Vendors and service providers (e.g., IT, payment processing, shipping, and customs brokers to facilitate smooth duty-paid deliveries).
  • Business and marketing partners.
  • Third parties involved in business transactions (like mergers), or government authorities to comply with legal and regulatory obligations (including customs clearance).

User Generated Content

If you post reviews or other content in public areas, it will be accessible by anyone. We are not responsible