Do you ship overseas?
Yes, we do! We safely ship our products directly from Japan to customers in the United States, Canada, and many other countries worldwide. If you have any concerns about shipping to your specific location, please feel free to contact us and we would be more than happy to assist you.
Shipping Cost?
The shipping fee is $22. We offer free shipping for any total purchase of $120 or more!
How long will it take to get my orders?
We ship directly from Japan using FedEx. It takes approximately 2 to 5 business days to arrive. Each item is carefully packaged to ensure it arrives safely without damage. In the rare case that an item arrives broken, we will gladly send a replacement at no additional cost.
Are there any customs charges?
No, there are absolutely no hidden fees! COTOWAKU covers all customs duties and import taxes. You will not be charged any additional fees upon delivery, ensuring a smooth and worry-free shopping experience.
Are all products made in Japan?
Yes, all of our products are beautifully crafted in Japan! We have a wonderful selection of authentic Japanese tableware. Please feel free to take a look!
Any questions?
You can contact us through our Contact Us page! Our concierge team will be happy to assist you.